Customer Service Representative
With three years of licensed insurance experience—and an early career stint as an insurance clerk for one of the nation’s largest jewelry insurers—Alex Csonka brings a rare blend of technical know‑how and client empathy to our team. As a Licensed Administrative Assistant, she is often the first friendly voice clients hear when they call, deftly handling policy servicing, renewals, and behind‑the‑scenes coordination that keeps every account running smoothly.
Alex’s guiding philosophy is to “meet clients where they are,” crafting insurance solutions that strike the right balance between coverage and cost. Whether it’s a new homeowner comparing deductibles or a long‑time client updating a policy, she listens closely, explains options in plain language, and tailors recommendations to each person’s goals and budget.
Community service is woven into Alex’s routine. She’s an active volunteer at her local church and a hands‑on participant in the annual CureCFMiami Kickball Tournament, an event that raises more than $75,000 each year to support families affected by Cystic Fibrosis. Off the clock, you’ll likely find her on a tennis court, channeling the same focus and energy she brings to her work. Alex’s combination of diligence, compassion, and athletic spirit makes her a trusted ally for our clients and a vital part of the agency’s heartbeat.
