1. Introduction Borbolla Insurance Agencies (“Borbolla Insurance Agencies,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, request an insurance quote, communicate with us, or use our services. This Privacy Policy applies to information collected through our website, quote request forms, phone calls, emails, text messages, customer service communications, and related business interactions. This Privacy Policy is intended to supplement, not replace, any insurance-specific privacy notices, carrier notices, or other notices that may be required by applicable insurance, financial privacy, or data protection laws. 2. Information We Collect We may collect the following categories of personal information: 2.1 Contact Information This may include your name, email address, phone number, mailing address, and other contact details. 2.2 Insurance Quote and Application Information This may include information needed to develop insurance quotes, proposals, applications, and policies, such as: * Address and residency information. * Date of birth. * Vehicle information. * Property or asset information. * Existing insurance information. * Coverage needs and preferences. * Business information, if applicable.
Other information you choose to provide in connection with an insurance quote or application.
2.3 Communications Information We may collect records of communications with you, including emails, phone calls, text messages, quote requests, customer service requests, and notes related to your interactions with our agency. 2.4 Website and Analytics Information We may collect limited website usage information through tools such as Google Analytics, including browser type, device information, IP address, pages visited, referring pages, and general website interaction data. We do not use advertising or retargeting cookies based on the information you provided. 2.5 CRM and Operational Information We may store information in our customer relationship management system, including Leadvolt CRM, to manage quote requests, follow-ups, customer service, and agency operations. 3. Information We Do Not Intentionally Collect Through the Website Based on our current website practices, we do not intentionally collect Social Security numbers, payment card information, or uploaded documents through the website. If our practices change, we will update this Privacy Policy as appropriate. 4. How We Use Personal Information We may use personal information to: * Respond to quote requests. * Develop insurance quotes, proposals, applications, and policies. * Communicate with you about your insurance needs. * Provide customer service. * Follow up on quotes, appointments, applications, signatures, and policy documents. * Contact insurance carriers to prepare quotes or policies. * Maintain records of your requests and communications. * Send service-related emails, calls, or text messages. * Improve our website and services. * Analyze website performance and usage. * Prevent fraud, misuse, or unauthorized activity. * Comply with legal, regulatory, licensing, carrier, and insurance obligations. * Protect our rights, property, customers, and business operations.
5. Text Messaging and Mobile Information If you opt in to the Borbolla Insurance Agencies Text Message Program, we may use your mobile number to send informational and service-related text messages related to your insurance quote request, application, appointment, policy documents, customer service, and related insurance services. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us provide and support our text messaging services, such as telecommunications providers, messaging platforms, and technology vendors, and only as necessary to deliver and support those messages.
You may opt out of SMS messages at any time by replying STOP. For help, reply HELP, call 877-217-7445, or email BorbollaInsurance@gmail.com. 6. How We Share Personal Information We do not sell personal information. We do not share mobile opt-in data or SMS consent information with third parties or affiliates for marketing or promotional purposes. We may share personal information in the following limited circumstances: 6.1 Insurance Carriers We may share information with insurance carriers as necessary to develop quotes, proposals, applications, policies, renewals, endorsements, or other insurance services requested by you. 6.2 Service Providers We may share information with vendors and service providers that help us operate our business, such as CRM providers, website providers, email providers, analytics providers, telecommunications providers, SMS providers, hosting providers, and other technology or administrative service providers. Examples include Leadvolt CRM, Twilio, and Google Analytics. These service providers are authorized to use personal information only as needed to provide services to us or as otherwise permitted by law. 6.3 Legal and Compliance Purposes We may disclose information when required or permitted by law, regulation, legal process, insurance licensing requirements, carrier requirements, or governmental request. 6.4 Protection of Rights and Safety We may disclose information to protect our rights, property, customers, business operations, or others, including to detect, prevent, or address fraud, security issues, or misuse of our website or services. 6.5 Business Transactions If our agency is involved in a merger, acquisition, sale, reorganization, or transfer of business assets, personal information may be transferred as part of that transaction, subject to applicable law. SMS opt-in consent will not be sold or transferred for third-party marketing or promotional purposes. 7. Cookies and Analytics We may use cookies or similar technologies for website functionality and analytics. Google Analytics may collect information about how visitors use our website, such as pages visited, browser information, general location based on IP address, and device information. You can usually control cookies through your browser settings. Disabling cookies may affect website functionality. We do not currently use advertising or retargeting cookies based on the information you provided. 8. Marketing Communications We may send marketing emails where permitted by law. You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us at BorbollaInsurance@gmail.com. Even if you opt out of marketing emails, we may still send service-related or transactional communications related to your quote request, application, policy, or customer service inquiry. We do not use the Borbolla Insurance Agencies Text Message Program for unrelated marketing messages unless you separately consent where required by law. 9. Data Retention We retain personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal, regulatory, insurance, licensing, carrier, accounting, audit, and compliance obligations, resolve disputes, prevent fraud, and enforce agreements. Because insurance records may need to be maintained for regulatory, business, carrier, audit, or legal reasons, we may retain certain information indefinitely where permitted by law. 10. Data Security We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You should not send highly sensitive information through unsecured email, text message, or website forms unless specifically instructed through a secure process. 11. Your Privacy Choices You may contact us to request access to, correction of, or deletion of personal information, subject to applicable legal, regulatory, insurance, carrier, and business recordkeeping requirements. To make a request, contact us at: Phone:877-217-7445 Email:BorbollaInsurance@gmail.com We may need to verify your identity before processing certain requests. 12. State Privacy Rights Depending on where you live and whether applicable law applies to us, you may have rights to: Confirm whether we process your personal information.Access personal information we maintain about you.Correct inaccuracies.Request deletion.Obtain a copy of certain personal information.Opt out of the sale of personal information.
Opt out of targeted advertising.Opt out of certain profiling decisions.We do not sell personal information and do not use personal information for targeted advertising based on the information you provided. Texas and Montana have consumer privacy laws that provide certain consumer rights where those laws apply; Texas law became effective July 1, 2024, and Montana’s law provides rights to know, correct, delete, obtain a copy, and opt out of sale, targeted advertising, or profiling where applicable. To exercise privacy rights, contact us at 877-217-7445 or BorbollaInsurance@gmail.com. If applicable law provides an appeal right and we deny your request, you may appeal by contacting us again and stating that you are appealing our decision. 13. Children’s Privacy Our website is intended for consumers seeking insurance services and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 . A parent, guardian, or authorized adult may provide information about household members, drivers, or other individuals, including minors, when necessary for insurance quote, application, or policy purposes. If you believe a child under 13 has provided personal information directly to us without appropriate authorization, contact us at BorbollaInsurance@gmail.com. 14. U.S.-Only Services Our website and services are intended for users in the United States. We do not intentionally offer services to users located outside the United States. 15. Third-Party Websites and Services Our website or communications may link to third-party websites or services, including insurance carrier websites or document platforms. We are not responsible for the privacy practices, security, or content of third-party websites or services. Please review their privacy policies before providing information. 16. Changes to This Privacy Policy We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Your continued use of the website or services after an updated Privacy Policy is posted means you acknowledge the updated Privacy Policy. 17. Contact Us If you have questions about this Privacy Policy or our privacy practices, contact us at: Borbolla Insurance Agencies 320 Sevilla Ave, Suite 202 Coral Gables, FL 33134 Phone: 877-217-7445 Email: BorbollaInsurance@gmail.com